Terms of service
Terms of Service
By using this website and placing an order with Tileobay, you agree to the terms below.
Product Information
We make every effort to provide accurate product descriptions, pricing, images, colors, specifications, and availability. However, product colors may vary depending on screen settings, lighting, dye lots, and manufacturer production variations.
Customers are responsible for reviewing product details, color names, color numbers, quantities, and coverage requirements before placing an order.
Pricing
Prices are listed in U.S. dollars. Carpet tile pricing may be shown per square foot unless otherwise stated. Total order cost may include product price, freight delivery, applicable taxes, California Carpet Stewardship Assessment where applicable, and any other applicable charges.
We reserve the right to correct pricing errors, availability errors, or product information errors before processing an order.
Orders
Submitting an order does not guarantee product availability. Some products may be subject to inventory changes, manufacturer availability, lead times, or freight restrictions.
For large commercial orders, we may contact you to confirm availability, shipping details, freight cost, delivery requirements, and final order details before fulfillment.
Payment
Payment may be collected through Shopify checkout or by invoice, depending on the order type and payment method selected. Orders may not be shipped until payment has been received and confirmed unless otherwise agreed in writing.
Shipping
All freight shipping is subject to carrier availability and delivery conditions. Tileobay is not responsible for delays caused by freight carriers, weather, incorrect delivery information, limited-access delivery locations, or events outside our control.
Installation
Tileobay sells flooring materials. Unless otherwise agreed in writing, installation is not included. Customers are responsible for hiring qualified installers and verifying all measurements, site conditions, substrate conditions, and installation requirements.
Limitation of Liability
Tileobay is not responsible for installation errors, incorrect measurements provided by the customer, product misuse, delays caused by third parties, or indirect damages.
Changes to Terms
We may update these Terms of Service at any time. Continued use of the website means you accept the updated terms.